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Terms and Conditions

Last updated: November 25, 2020

The following terms and conditions (the “T&C”) are specific to using Right Calories’ Website (our “Site”) and online services at Right Calories (“Right Calories” “we” “us”).
Please read the T&C carefully. When you use this Site, you are automatically agreeing that your access to the Site and your use of it are subject to these T&C, any amendments thereto, and to Right Calories policies applicable in this connection. Your access to the Site and use of the same are undertaken at your own risk.
Right Calories is a company registered in the Kingdom of Bahrain under registration number 131364. Our registered office address is Offices 0, Building 598 C, Road 2811, Block 228, Al Sayh, Kingdom of Bahrain. Our VAT number is 200000024079.
We may amend the T&C from time to time without notice. Please re-read the T&C and check back often to ensure that you are at all times fully aware of the T&C. Your continued use of the Site means you agree to all of the T&C and its amendments. If you do not agree to any change to the T&C then you must immediately stop using the Site. Any changes made after you have placed an Order will not affect that Order unless we are required to make the change by law.

No commercial use

This Site is for your personal non-commercial use.
Products and Services purchased are for personal consumption use only and should not be resold, used for commercial purposes or any other commercial benefit.

Information

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, cell phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided. The delivery address must be in the Kingdom of Bahrain.
By making an offer to purchase products you expressly authorize us to perform credit checks, to process your personal data, and where Right Calories feels necessary, to transmit or to obtain information (including updated information) about you to or from third parties, including but not limited to your credit/ debit card number or credit reports to authenticate your identity, to validate your credit/ debit card, to obtain an initial credit/ debit card authorization and to authorize individual purchase transactions.
We are committed to handling and process your personal information with high standards of information security and to taking appropriate steps to maintain the security and accuracy of personally identifiable information we collect. However, we shall not be responsible for any unauthorized access.
By using and accessing the Site, you acknowledge and accept that Right Calories will collect, process, and retain your personal information which is being collected for the purpose of using and accessing the Site and for completing the purchase transaction from Right Calories.

Orders

“Order” means your request submitted to and approved by Right Calories, which is made in accordance with the T&C herein, and contains the products and / or the services selected, by way of example and without limitation, assembly service, delivery service, etc.
We try our best to make sure that all details on our Site are accurate at all times, including the description and the pricing of products. Right Calories does not promise that the functional aspects of the Site or the content will be error free or that the Site is error free.

Security System

We take reasonable care, in so far as it is in our power to do so, to make our Site secure and to help ensure that your shopping experience is safe, simple and secure. All credit/debit card transactions on this Site are processed using a secure online payment gateway that encrypts your card details in a secure host environment. In the absence of gross negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.
Right Calories does not promise that the Site or server that makes it available is free from viruses or other harmful components.
Internet websites or e-mails may be susceptible to data corruption, interception and unauthorised amendment over which we have no control. Whilst sweeping all outgoing email for viruses, we do not accept liability for the presence of any computer viruses in any e-mail or any losses caused as a result of viruses or other malicious content.

Eligibility to Order

The Site is available only to individuals who are 18 years or older and others who meet the legal requirements of eligibility, who have been issued with a valid credit/ debit card by a bank acceptable to Right Calories, who applications are acceptable to Right Calories and who have authorized Right Calories to process a charge or charged on their credit/ debit card in the amount of the total purchase price for the merchandise which they purchase.

Acceptance of your Order

We reserve the right not to accept any Order from anyone who has breached the T&C. Also, in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out in the T&C. We may also refuse to process and accept a transaction for any reason or refuse services to anyone at any time at our sole discretion without the need to give reasons. If we do not accept your Order, we will let you know as soon as practicable. We will not be liable to you or to any third party by reason of our withdrawing a merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after the process has begun.

Payment

We accept the major credit/ debit cards and other methods as may be clearly advertised on the Site from time to time.
You confirm that the credit/ debit card being used is yours or that you have been specifically authorized by the owner of the credit/ debit card to use it. All credit/ debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Right Calories, we will not be liable for any delay or non-delivery.
We will take payment from your card at the time you place your Order. Taking payment does not mean we have accepted your Order. If for any reason we are unable to accept the Order we will provide you with a refund within fourteen (14) working days from the date the refund is processed from our side unless a longer period is required by the bank.

Pricing

Unless otherwise stated, all prices shown on the Site are in BHD and are inclusive of VAT at the appropriate rate. All prices remain valid as advertised from time to time and the price of a product displayed on the Site at the time the Order is accepted will be honoured, except in cases of error. The prices shown on the Site do not include the delivery fee or any other service fee, which will be added to your total Order price.

Special Promotions

Not all special promotions or sales that are offered by the Site will be available in-restaurant and vice versa. We reserve the right to adjust prices on items, products and special offers at our sole discretion.

DELIVERY

Delivery time and date

Our delivery timings for meal plans vary depending on the meal plan selection in terms of days of delivery and timings are 7am to 11 am days are specified under each meal plan.Please note that the delivery time chosen will be an estimate there may be delays due to unforeseen circumstances. Meal plan deliveries are free of charge.

While, for menu orders (“ A la Carte”) the terms and conditions of Talabat and Carriage will apply.

Delivery Charges

There are no delivery charges for the meal plans. However, for the A La Carte Menu all charges applied are as per Talabat and Carriage terms and conditions.

Events Beyond our Reasonable Control

In the event that we are delayed or unable to deliver any Order on the scheduled date and time for delivery due to any circumstances outside of our reasonable control (whether they are foreseen or unforeseen and whether they apply generally or specifically to Right Calories), including but not limited to any traffic accident by our vehicle or other problem with our vehicle, illness of our driver, road block, traffic-jam, adverse weather, etc., we shall do our best to contact you and, if appropriate, to reschedule a new date and time for the delivery of your Order. Right Calories shall not be held liable for any damage or loss sustained as a result of any delivery delay or failure to deliver the Order products under such circumstances.

Important information

When you arrange your delivery, we will ask you to provide certain information. This information will be recorded on the delivery document and the delivery will take place at the delivery address you specify. If you provide us with incomplete, incorrect or inaccurate information or instructions, we may cancel the delivery.
You are responsible for ensuring that you are available to accept delivery.
When examining the products feel free to provide us with your input and feedback via shared contacts on the website and /or review posts on the website.

Returns and Cancellation

returns and cancellation are not accepted.

Right to Return or Exchange

Returns and exchanges are not accepted.

Right to Cancel

Orders cancelation are not permitted

Right to Refund

For meal plans no refunds are permitted for the A La Carte Menu Talabat and carriage terms and conditions apply.

Intellectual Property

“Intellectual Property” means all rights in patent, copyright, trade names, trademarks, logos, designs, images (including still images, and audio and audio-visual media).
You acknowledge that all Intellectual Property in any content of the Site is the property of Right Calories, which includes any information (including but not limited to data, source codes, and drawings) or images in any form (whether visible or not) stored on or in use with the Site (the “Material”). Unless expressly authorized under this T&C or otherwise, you may not reproduce adapt, amend, display, perform or distribute any Material or any part of any Material. These intellectual property rights are protected by Bahraini and international laws and treaties nothing herein gives you a right to use any of them.

Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, and trademarks and all other intellectual property and material rights relating to the Materials.

You may view the Site and its contents for personal and non-commercial use only, you may not in any form or by any means reproduce, modify, distribute, store, transmit, publish or display within another Site or create derivative works from any part of the Site or commercialize any information obtained from any part of the Site without the prior written consent of Right Calories.

You may not modify or copy the layout or appearance of the Site nor any computer software or code contained in the Site, nor may you decompile or disassemble, reverse engineer or otherwise attempt to discover or access any of source codes related to the Site.

Limits on our Liability

We, Right Calories (our officers, directors, agents, affiliates, licensors and suppliers) are not responsible, under any circumstances, before you or any third party for any loss or damages, of whatsoever nature, sustained as a result of using the Site or not being able to use the Site; or for failure to meet any of our obligations under the T&C, Disclaimer and we are not responsible for any losses not caused by our breach or gross negligence, indirect losses, by way of example and without limitation, such as loss of data, loss of profits, loss of opportunity or business interruption.
You agree to defend us and hold us Right Calories (our officers, directors, agents, affiliates, licensors and suppliers) harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, for example and not limited to, arising from or in connection with the usage of the Site or not being able to use the Site; or any breach of the T&C by you, including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.

Complaints and governing law

In case of any complaint please contact Right Calories on right_calories_bh@outlook.com to file any complaint.
The T&C together with all the policies and procedures applicable within Right Calories, will be governed by and construed in accordance to the laws of the Kingdom of Bahrain and the relevant courts of Bahrain will have exclusive jurisdiction.